Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Training & development
- Vision insurance
- Wellness resources
- Paid time off
- Free food & snacks
ROLE DESCRIPTION:
As a Customer Care Representative for the Bradley Purcell, State Farm Insurance Agency, your primary role will be to provide exceptional customer service to our customers. You will be responsible for handling incoming inquiries, resolving customer issues, and ensuring customer satisfaction.
Note: this is not a remote/hybrid role. This is an "in office" role. Our office is located in Lake Forest, CA.
As a Customer Care Representative for the Bradley Purcell, State Farm Insurance Agency, your primary role will be to provide exceptional customer service to our customers. You will be responsible for handling incoming inquiries, resolving customer issues, and ensuring customer satisfaction.
Note: this is not a remote/hybrid role. This is an "in office" role. Our office is located in Lake Forest, CA.
Your main responsibilities will include:
- Answering customer inquiries: You will respond to customer inquiries via phone, text, email, or virtual/video. This may involve providing information about insurance policies, coverage details, claims processes, and billing inquiries.
- Providing policy information: You will assist customers in understanding their insurance policies, explaining coverage options, deductibles, and premiums. You will also provide information on additional products or services that may benefit the customer.
- Processing policy changes: You will assist customers with policy changes such as adding or removing coverage, updating personal information, and adjusting deductibles. Accuracy and attention to detail are essential in this role.
- Promoting customer retention: You will build and maintain strong relationships with customers, ensuring their satisfaction with our services. This may involve following up with customers after policy changes, conducting satisfaction surveys, and offering additional products or services based on their needs.
- Pivoting/Uncovering Sales Opportunities: although sales is not your primary role, you'll be constantly looking for ways we can help our existing customers by uncovering needs through customer centric value-based conversations. You will also have the opportunity to earn commissions/bonus on inbound sales opportunities, referral-based opportunities, as well as other sales opportunities.
Qualifications:
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Excellent communication skills: You must possess exceptional verbal and written communication skills to effectively assist customers and convey information clearly.
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Problem-solving abilities: You should be able to analyze customer issues, think critically, and provide appropriate solutions.
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Attention to detail: Accurate data entry, policy updates, and documentation are crucial aspects of this role.
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Customer-centric mindset: You should genuinely care about providing outstanding service and have a passion for helping customers.
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Knowledge of insurance policies: Familiarity with State Farm Insurance policies and procedures is preferred, but not required. Training will be provided.
- Computer proficiency: Basic computer skills are necessary for navigating customer databases, policy management systems, and other software used in the role.
Overall, as a Customer Care Representative for the Bradley Purcell, State Farm Insurance Agency, you will play a vital role in ensuring customer satisfaction, promoting customer retention, and upholding the agency's professional yet fun and energetic image.
Compensación: $60,000.00 - $75,000.00 per year
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
Bradley Purcell - State Farm Agent
Are You Driven & Ambitious?
Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, y Renters Insurance.
- Our office is located in Lake Forest, CA.
- Our office is open Mon - Fri, 9:00am - 5:00pm.
- I have been a State Farm agent since 2014.
- I am a proud graduate of Chapman University.
- Our agency has received awards including: Ambassador Travel y Legion of Honor
Seeking Currently Licensed Applicants Only
Página Web de la Compañía: www.bradleypurcell.com
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